Delivery Information

Most orders are delivered in 3-7 business days post the shipping date; however, please know that GEETA ART(Shreemandiram) will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, perils of the sea or air, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion or civil authority, including acts of local government and parliamentary authority; disputes of whatever nature and for whatever cause arising including but without prejudice to the generality of the foregoing, work to rule, overtime bar, strikes and walkouts. We shall endeavour to notify you as soon as possible should any such events or circumstances occur.

Cancellation

To cancel an order, please inform us within 24 hours of the order placement by filling this form or emailing us at with the subject “Order Cancellation”. Once the order is shipped, it cannot be cancelled.

Refund and Exchange Policy

We Accept Return in case of Damaged, Defective or Wrong Product Only very hard to curate only the very best products for you and each product goes through a tenacious quality check before we dispatch. Incase you received a defective product or the product/products as of different size/sizes, we are here to assist you

Please Note: Certain products have a no return/exchange policy, especially in the age group of 0-6 Months due to the hygiene issues. In order to avoid issues related to size please check our size chart or you can either confirm it with our chat assistance.

Products sold during offer sale seasons are not eligible for return or exchange unless they are damaged or defective upon arrival. We are committed to delivering products in excellent condition, and in the rare event that you receive a damaged or defective item, we will gladly assist you.

How to Initiate Request?

Please write to us within 48 hours of receiving your product at Return shreemandiramecom@gmail.com Request receiving after 48hrs of successful delivery will not be entertained.
Include your order number, description of the issue, and a photo. Make sure to retain the original invoice/tags
We will attend the issue within 12 hours depending upon the business hours and get back to you, the return will be initiated by us,
Reverse Pick up
Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy.

Pick-up will be attempted twice.

If the courier service is unable to pick up after two attempts, you are responsible to ship it back to us.
Reverse pick-up have to be paid by the customer.
Exchange / Credit Note / Refund

Once we receive your products in 1 – 2 business days our QC team will check the products and return will be issued as per policy below

In case of non-defective items ( for wrong sizes) – Once we receive the product(s) and on validation by our QC team, we will initiate a exchange with next size.
In case of defective/damaged item – If the product has a manufacturing defect. (i.e. torn, stained, stitchedincorrectly), we can either offer a replacement of the same product or exchange . We don’t offer any refundif the product got damaged by the mishandling of the customer.

In case of incomplete/wrong order – In case of an incomplete/wrong order sent by us, we will send the complete order with the correct products on priority.

Exchange

In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.

Exchange product: Product(s) of the same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same).

No credit note will be provided for the balance amount(if any)Please note that exchange is allowed only once per order
If you have used any promotions in first order then freight for the second dispatch as well as reverse pick up may be charged.

Refund

In case of refund, it will be initiated within 1 -2 business days after QC validation .Refund will be credited to the account you used for placing the order

It may take 2 – 10 business days to reflect in your account depending on your bank

Note: For a successful Return and exchange, ensure that the products are unused, unwashed and are sent back in original packing.

Temporary COD Suspension Policy:
To combat fraudulent activities, we have temporarily suspended the Cash on Delivery (COD) facility. Customers who have previously rejected orders at their doorsteps will not be eligible to choose COD for future orders.

SALE ITEMS

Any items purchased during a flash/clearance sale cannot be exchanged or returned.
Cancellation Policy

Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

To do so, please get in touch with our team by Email us at www.shreemandiram.com with your order details as soon as possible as orders are sometimes shipped on the same day.

And please keep in mind that, While we endeavourto reproduce images/colours as accurately aspossible,theremay be some variation depending on screen resolution or monitor settings for eachindividual computer.